Posted by LHH Recruitment Solutions • £550/day to £650/day
About the Team
Join a small team ensuring that new or changed services are designed and supportable at Go-Live, representing EXTERNAL Clients, Service Management, and Operations.
General
Join a leading Fintech company where you'll work on challenging and relevant issues in financial services and technology, within a team that values collaboration, innovation, and fun.
As an IT Service Manager, you are responsible for ensuring a high-quality service is achieved for the end-to-end technology solution, support services and user experience of the Case Management Tool (CMT) and associated services.
This is a highly visible role supporting the department to achieve AME savings over the next 3 years with the successful candidate required to undertake key activities associated with Service Management such as:
Proactive role within the wider Fraud & Error Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions focussing on supporting our external resource partners.