The Service Manager will have experience in defining, implementing, and maintaining Service Management processes.
Established business with a rapidly growing portfolio of offerings in the Software as a Service space is seeking a Senior Service Manager.
They will work very closely with relevant teams to drive a service management culture and be responsible for working with various teams to improve the efficiency, effectiveness and quality of services provided to customers, the business, and stakeholders.
The Service Delivery Manager is involved in a variety of tasks that requires management of the Automation, SOC and Server Administration teams, interaction with Company's customers and the customer systems.
The candidate needs a solid understanding of primarily Microsoft systems and leading IT technologies.
This role also requires the ability to troubleshoot issues and to mentor and develop staff when required.
This is a great opportunity to join an organisation of significant scale that is on a digital transformation journey, in what is an important role for the organisation as they build and manage services which are critical to their business operations success.
Company client exclusively engaged with a FTSE-250 business on their search for a ServiceNow Architect to join their team based out of their central London office.