ServiceNow Technical Architect | FTSE250
London
Company client exclusively engaged with a FTSE-250 business on their search for a ServiceNow Architect to join their team based out of their central London office. This is a great opportunity to join an organisation of significant scale that is on a digital transformation journey, in what is an important role for the organisation as they build and manage services which are critical to their business operations success.
The ideal candidate will have solid experience in a ServiceNow Architecture and Development and will be self-motivated, with a proven track record of working with ITSM technologies. In addition, you'll be organised and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-paced environment. We're looking for someone who is passionate about delivering the highest standard of IT support, with a genuine interest in technology and its application and use in the business, as well as customer oriented with a desire to learn and develop a career in technical service delivery. With a focus on ServiceNow road mapping, they use the extensive ServiceNow suite to help their customers/users recognise and make real their business challenges. As a ServiceNow SME, the customer/user experience is essential; you will work with the product owner at a strategic level providing clear insights into how ServiceNow is central to their solutions.
What you'll be doing
- Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements.
- Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring.
- Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the Service Now system, including creating workflows, UI, client scripts, business rules and asset discovery.
- Create and deliver technical roadmaps with the Product Owner.
- Ensure there is a constant delivery of prioritised and set work for both requests from all areas of the business.
- Ensure there is an automated and improving approach to allow for frictionless service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service.
- Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow.
- Ensure active integrations with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues.
- Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V.
- Knowledge management, utilisation, and measurement.
- Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends.
- Perform integrations and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for frictionless integration and collaboration.
Key Skills & Experience
- 5+ years development experience within ServiceNow.
- Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
- Flexible and willing to work outside of the core hours if necessary.
- Demonstrable expert knowledge and skills to create capabilities to drive Self-service and automation. (Service Portal, Orchestration, Integration Hub).
- Experience with automating users in the Onboarding/ Offboarding within Active Directory & SAP SuccessFactors.
- Conversational integrations. WhatsApp etc.
- ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement).
- Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
- Strong Asset Management experience to drive governance, audit, and expenditure forecasts.
- Designing and developing custom applications from start to finish.
- Expertise with the Common Service Data Model.
Technical Skills & Experience
- ServiceNow Certified Implementation Specialist (in 3 product suites)
- Delivered 3+ End-to-End Projects on the ServiceNow platform.
- Experience as a technical resource working on the development of ServiceNow solutions (essential)
- ITSM, CSM, ITOM, SPM, and Integration Hub Experience.
- Experience with REST API, SOAP & JSON.
- Scripting knowledge in JavaScript, HTML, Angular.JS, CSS and bootstrap.
- Integrations with third parties desirable (AzureDevOps, Intercom, AlertMedia, MS Teams, Intune)
- Experience with web technologies (XML, HTML, and Web Services).
- Experience in implementing ServiceNow Self-Service Portals
- Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation.
What's on offer:
- £80,000 - £105,000 annual salary.
- 20% bonus.
- Pension scheme: 5% personal, 10% business
- Private Medical and Dental Insurance
- Gym Membership
- Life assurance, four-times basic salary.
- ShareSave Scheme
- Employee Canteer - Free Lunch and Subsidised Breakfast
- Plus much more.