ITSM Co-ordinator
About the Role:
We are seeking an experienced IT Service Management (ITSM) Co-ordinator to join our Application Support & Maintenance team.
Key Responsibilities:
- Manage Processes: Oversee Major Incident, Problem, Change, and SACM processes.
- Documentation: Create and update process documentation per company standards.
- Asset Management: Ensure accurate data and compliance in asset management.
- Incident Response: Lead and communicate during major IT incidents for timely resolution.
- Change Coordination: Organize Change Advisory Board meetings and manage change processes.
- Problem Resolution: Identify and resolve recurring IT issues proactively.
- Service Requests: Efficiently manage and report on IT service requests.
- Service Transition: Ensure smooth transitions for new or updated IT services.
Skills and Experience:
- Minimum 3 years in IT service management, especially with ServiceNow.
- Strong organizational, analytical, and communication skills.
- Ability to work independently and collaboratively.
- ITIL3 & ITIL4 certification.
Qualifications:
- At least 3 years in a regulated tech environment managing ITSM processes.
- Proven track record with Major Incidents, Change, Problem Management, and SACM.
- Experience in collaborating with support teams and resolving technical issues.
- Strong documentation and reporting abilities.
- Knowledge of investment and banking sectors is a plus.
If you are motivated and solutions-focused with the required skills and experience, apply now to join our team.