Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager.
In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.
Posted by Hays Specialist Recruitment Limited • £57K/yr to £62K/yr
Hybrid: Yes - 2 days per week in office
The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above.
This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture.
This role focuses on managing repairs, voids, and maintenance services within social housing properties, ensuring that tenants live in well-maintained, safe, and comfortable homes.
Are you a seasoned professional in repairs and maintenance with a passion for improving social housing?
We are seeking an experienced Production Manager to join our dynamic team in Birmingham.
As Service Desk Delivery Manager, you will play a leading role in improving and maintaining the performance of the company's Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team in order to ensure that business needs are met efficiently and to a high quality.
General
This is a permanent, full-time role based 100% onsite in the company's Meriden head office.
Sought to join the IT department of an award-winning, national recruitment agency group with over £1billion turnover nationwide.
Posted by EllisKnight International Recruitment • £39K/yr to £46K/yr
The role
Experienced in managing service improvement for a complex framework agreement/Government contract or similar previously.
General
Working as a Service Improvement Manager, you'll be responsible for driving continuous improvement to support service excellence for a large and complex Government contract.
Exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups.