Working with a leading organisation in search of a Service Transition Manager to join them on a key project until August 2026. This is a fantastic opportunity to help delivery the transition for one of the largest projects in the UK. The requirement will be 1 day a week on site and is paying £55,000 base + 40 days paid annual leave + 15% pension contribution.
Main duties
From an IT perspective, the Service Transition Manager (in conjunction with the Business Transition Manager) is to ensure a consistent and effective transition through:
Transition Management
- Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme.
- Lead and coordinate Release Management teams ensuring that releases deliver the value to the group on time meeting quality and governance considerations and that these releases are documented and evidenced as required.
- Liaise with Service Management leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB.
- Provide assurance that appropriate training / knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
- Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place and that a Change request has been raised.
- Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised. The evaluation should be against service acceptance criteria compiled by the role holder.
Service Introduction
- The role will be responsible for ensuring the successful introduction and transition of services from project phase to normal operational support. It will lead a standard approach for new/amended applications or infrastructure moving from project phase to acceptance by the Service Support Teams and will sign off that support requirements have been met.
- Work closely with Service Management colleagues to ensure there is clarity around operational acceptance requirements for Service Support Teams, owning and refining the support checklists that will form part of the service transition process.
- Ensure that services being handed over into operations have the necessary artefacts (KB articles, CI entries in the CMDB) produced to enable them to be supported and developed post transition to live/production environment.
- Working with the IT Services operational teams to understand and define their IT support requirements.
- Coordinate the knowledge transfer activities, adding them into the overall Training Plan, liaising with technical teams to ensure the process and domain knowledge required for successful operations of the service is transferred.