Brand new opportunity!
Hybrid role (working from home 3 days per week to include Mondays & Fridays)
Fabulous offices with onsite facilities & parking
Early finish Fridays!
A leading software solutions and services provider is recruiting for a Business Support Manager to support the launch and growth of their newly created Customer Hub.
The company offer tailored business management solutions to an impressive client base spanning major industry sectors to include, manufacturing, retail and not for profit.
The Business Support Manager will be responsible for the administration of customer contracts and subscriptions, whilst overseeing the co-ordination and continuous improvement of the Customer Hub and administrative operations.
Key responsibilities will include:
- Leading a small team in the Customer Hub to ensure consistently high service levels.
- Direct point of contact for contract and subscription queries and requests from customers, suppliers and colleagues.
- Management of the contract / subscription and finance systems to include, maintaining accurate records, invoicing of renewals, applying supplier pricing updates.
- Identifying and communicating new and current contract expansion opportunities to the business development team to help achieve annual recurring revenue targets.
- Accurate and timely production of business performance reports for the Senior Management Team.
- Production of sales administration and contract documents to agreed internal and external processes; checking of quotations, creation of agreements, purchase orders, contracts and onboarding.
- Identifying opportunities for continued enhancement of service levels to support retention and expansion targets.
Skills Required:
Experience of working with service-contract / subscriptions, or a service contract / subscriptions related organisation is essential for this role.
- Experience within administration / finance, with some working knowledge of accounting principles. (AAT qualified would be an advantage, although not essential).
- Experienced in supervising / managing a team within an administrative / finance environment, whilst retaining a 'hands-on' approach.
- Strong working knowledge of Microsoft Office, particularly Excel.
- Exceptional organisational skills with the ability to delegate and manage multiple tasks.
- Strong customer service ethos, comfortable building strong working relations with customers and suppliers, as well as internally.
- Results orientated and focused on the continuous improvement of business processes and service levels.
In return, you will be offered generous employment benefits to include, 25 days' holiday + bank holidays, (increases with service); paid day off for your Birthday; Paid time off for volunteering; private medical health insurance.
You will work in a prestigious office location on a hybrid basis, (two days per week in the office between Tues - Thurs); with free onsite parking and amenities.
If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us.
Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.
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