We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.
You are responsible for direct line management responsibility for the team including team building and morale.
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
The role is responsible for the operational management of all service provision across a designated Region including residential, supported housing and community-based services, with a strong emphasis upon business development.
We have a fantastic opportunity for an inspirational and commercially focused leader to join our client at a significant point in our journey.
This role follows a reorganisation of our regional operations, enabling us to provide greater attention to developing our residential and supported housing services and increasing self-funded clients as part of our 5-year strategy.
To manage and grow an effective and efficient home care service within a defined geographic region, through a team of suitable, qualified and supported staff, to the economic benefit of the company
Purpose of the position
Key responsibilities
To ensure the provision of high quality care services to vulnerable people living in their own home.
The successful candidate will work alongside the existing team member to ensure the efficient completion of all day-to-day activities related to hardware and software asset management.
This role will be perfect for an individual who excels both independently and within a team, and who can contribute to the evolution of our IT asset management practices.
We are now looking for an enthusiastic, self-motivated and proactive individual to join our team as an IT Asset Specialist.
Service & Aftersales Manager (Engineering) - Trafford Park - Up to £40,000
About the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries.