Job description
- Salary up to £40k OTE £50k
- Fully Office Based : Manchester City Centre
As a Dialler Manager, you will play a crucial role in managing the staff and external relationships within digital aggregators. Your primary responsibility is to ensure the efficient operation of our dialler system, optimizing performance to maximize conversions and enhance the customer experience.
Key Responsibilities:
Dialler Management:
- Oversee the operation of our dialler system, ensuring its optimal functionality.
- Implement strategies to increase productivity and efficiency in outbound call campaigns.
- Monitor call queues and agent performance to identify areas for improvement.
- Regularly update and maintain dialler configurations to align with business objectives.
Staff Management:
- Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback.
- Develop training programs to enhance the skills and knowledge of dialler agents.
- Conduct regular performance reviews and set targets to drive individual and team performance.
- Foster a positive and supportive work environment to encourage productivity and motivation.
External Relationship Management:
- Build and maintain strong relationships with digital aggregators and third-party partners.
- Collaborate with external stakeholders to optimize lead generation and conversion processes.
- Stay updated on industry trends and competitor strategies within the digital aggregator space.
Data Analysis & Reporting:
- Utilize data analytics tools to track and analyze dialler performance metrics.
- Generate regular reports on key performance indicators (KPIs) and campaign outcomes.
- Identify trends, patterns, and areas for improvement based on data insights.
- Make data-driven recommendations to enhance dialler performance and campaign effectiveness.
Qualifications:
- Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending.
- Strong understanding of digital aggregator platforms and lead generation processes.
- Excellent leadership and people management skills, with the ability to motivate and inspire teams.
- Exceptional communication and negotiation abilities, both verbal and written.
- Proficiency in data analysis and reporting, with experience using analytics tools.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong attention to detail and problem-solving skills.
Benefits:
- Up to 25 days' annual leave + Bank Holidays
- Your birthday off, every year!
- A healthcare cash plan
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- Life Assurance
If you are a motivated and experienced Dialler Manager with a strong background in the financial services industry, we invite you to apply and join our dynamic team. Your expertise will be instrumental in driving our outbound call campaigns and fostering relationships that contribute to our success.