Join our distinguished client's team as a IT Service Delivery Manager.
Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all.
Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
We are seeking a dynamic individual to take on the role of Delivery Manager, accountable for the delivery of product releases across our IT platforms including Freedom (IT Platform), Client Portal, and Colleague Portal.
Are you an experienced Delivery Manager looking for your next challenge?
This role is critical in enabling teams to deliver continuously and focus on what will be of greatest value to our clinics, clients, and the wider business.
To drive the performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems.
To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
As the Customer Service Manager, you will be responsible for ensuring excellent customer service, resolving issues, and optimising customer satisfaction.
We are seeking an experienced Customer Service Manager to lead and enhance our client's customer support team.
You will also oversee a team of customer service representatives and drive performance improvements.