My Client, an MSP organisation are on the lookout for a service desk Manager for an initial 9-month contract with a high chance of extension.
Location: Nottingham (Hybrid)
Rate: £350 p/d (OUTSIDE of IR35)
Start Date: ASAP
Key Responsibility:
- Guide and support IT Service Desk professionals.
- Implement Incident, Problem, Change, and Service Level Management.
- Regularly enhance service desk procedures.
- Develop performance indicators and management reports.
- Ensure effective staffing and resource allocation.
- Ensure prompt, professional IT service responses.
- Provide ongoing training and development.
Key Skills
- Strong conflict management and leadership.
- Efficient communication and analytical skills.
- Customer-focused approach.
- Experience in change management.
- Familiarity with ITIL processes.
- Cloud-first environment experience.
- Expertise with Microsoft stack (Azure, Office365, Endpoint Management).
- Strong troubleshooting and technical support skills.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Minimum 5 years on Corporate IT Helpdesk.
- ITIL Foundations certification.