Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model.
With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions.
Robert Walters is working in partnership with an award-winning national MSP.
I'm working alongside a rapidly growing IT Managed Solutions provider, looking to expand their team with a few new Support Engineers, varying from 1st Line up to the 3rd Line/Senior team.
3rd Line/Senior Engineer (40-50K DOE) - Sheffield
The IT team already consists of around 150-200 people across multiple office locations in the UK.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
We have fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills is required for a thriving, ISO accredited business based in Burnley, Lancashire.
Candidates must live within an easy commute to Burnley.
Are you an experienced IT Support Engineer looking for your next position?
Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team.
This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits.