As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Senior Customer Service Centre Manager UK & Ireland
At Viking we are fanatical about customer service!
Our long-standing reputation as experts in work-place solutions is founded on delivering a first-class experience to our customers in all areas of the customer order cycle - order management, queries and delivery information.