We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments.
The ideal candidate will have a background in vehicle rental services, insurance, or subscription-based industries.
Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts.
We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally.
The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planning & team management).
Key Responsibilities
Responsible for building & maintaining accurate call forecasting for all Global markets, and developing the resource plan by market and contact channel.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London.
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience.
If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.
Our client, an incredibly well-renowned Automotive company, are looking to recruit a Customer Service Manager to join their fun, sociable London HQ.
Our client are a global superpower, with over 1,500 employees across 10 locations.
Working primarily in the London office (with fully-expensed travel to the outsourced Liverpool-based contact centre twice a month), this is an incredible opportunity for the right candidate.
Due to continued success they are seeking an experienced Customer Service Advisor to join their busy and friendly customer service team in their beautiful rural offices located in Yalding, Kent.
This established and successful magazine publisher has become a market leader over the last 20 years and is now a multi-media business publishing over 90 magazines titles.
Whether it's Homes, Lifestyle, Cars or Pets, all their titles offer information and entertainment, delivered with knowledge and passion.