We are Cooksongold, and we've been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools.
We form part of the Heimerle Meule Group, one of Europe's largest refiners and processors of precious metals.
Based in Intelligence, you will support the Sports Betting Intelligence Unit (SBIU) & Intelligence teams in recording and analysing intelligence, identifying risk and escalating issues which contribute to raising standards initiatives, protecting consumers from gambling harm and keeping crime out of gambling.
Working in Regulatory Delivery means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interest.
This role will be responsible for supporting the delivery of projects within the Digital, IT and Facilities programme.
This will require you to work laterally across the organisation.
Reporting to the Senior Project Manager and supporting several project leads, you will help ensure that projects are delivered on time, to a high quality and that they meet requirements.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
This role is about conducting proactive intelligence research and producing a range of intelligence products that identify threats and risks and being capable of briefing key stakeholders to escalate issues.
You will be part of the Intelligence Team, working closely with other operational colleagues, collating and developing evolving intelligence and delivering an intelligence-led approach to the Commission's work.
We are seeking a Tier 1 IT Service Desk Analyst to join the team in Walsall!
About the role... 6 month - fixed term contract
As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support.