The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
My client is currently seeking a skilled IT Support Engineer for a 3 month contract role based in Braintree.
The successful candidate will provide vital support services to individual users, manage service desk requests, and assist in maintaining and developing the company's systems infrastructure.
Posted by Spectrum IT Recruitment • £45K/yr to £55K/yr
Our client is seeking a talented Applications Support Specialist to join their talented support team.
In this role, you'll be providing expert technical support to the integration's teams, handling tasks like BAU, new builds, and project work.
You'll also be the point of escalation for customer issues, working closely with local and centralised support teams to ensure deadlines and compliance are met.
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Document fixes for use by others within a knowledge base system.