We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree.
The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge.
The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex.
We are seeking an Area Service Manager to cover a substantial geographical area for an exceptional charity that provides crucial pregnancy support services.
You will oversee the Area Services Coordinator to ensure that services are consistently delivered in a trauma-informed manner, serve as the Safeguarding Department Representative, and monitor and assess staff training needs.
About the Role
Managing a dispersed network of supported housing units across England and Northern Ireland, this pregnancy support charity provides housing and additional outreach services to women who find themselves pregnant, with a young child and homeless.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
To provide a needs led service to adults with a learning disability by adopting a person-centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.
To maintain high standards ensuring the compliance within CQC framework.
Leadership and people management
To lead by example, and develop effective teams within the home.
In our search for a diligent Customer Service Manager, you will play an integral role in implementing and uplifting customer care standards across our dynamic structures.
Are you experienced in managing customer services and passionate about improving the customer experience?
If yes, we are excited to introduce an exceptional opportunity in a UK-based organisation, focused on establishing world-class service delivery.