Customer Service Manager
Are you experienced in managing customer services and passionate about improving the customer experience? If yes, we are excited to introduce an exceptional opportunity in a UK-based organisation, focused on establishing world-class service delivery. In our search for a diligent Customer Service Manager, you will play an integral role in implementing and uplifting customer care standards across our dynamic structures.
As a Customer Service Manager, your main responsibilities will revolve around:
- Maintaining and improving the high-quality customer-centric services across all customer-facing teams.
- Supporting in managing relationships with key client stakeholders, predominantly within the NHS and Local Authorities.
- Examining KPIs to identify and implement continuous improvement initiatives, enhancing overall efficiency.
- Collaborating closely with peers to ensure customer service policies align with the wider business objectives.
- Managing the performance of the Customer Service team, rewarding high performers, and mitigating risks.
- Managing key accounts.
The ideal candidate will exhibit:
- Proven expertise and skill in a managerial role within a Customer Service environment.
- Excellent knowledge of Customer Service Principles
- Previous experience liaising with Local Authority or Government Stakeholders is a plus.
- Strong commitment to teamwork and desire to support common business goals.
- Experience in a multi-channel / multi-client Customer Service Centre.
We are a leading UK-based organisation with a strong commitment to provide superior service experiences. Our firm's culture promotes inclusivity, diversity, and encourages employee growth. We take pride in the benefits we offer, including:
- Opportunities to enhance professional skills and progress within the company.
- A supportive and welcoming work environment with a strong focus on wellbeing.
- Active encouragement and support for continuous learning and growth.
If you share our passion for outstanding customer service and are ready to take on the challenge as the new Customer Service Manager, we would be delighted to hear from you.
Take the next step in your career journey and apply today!
#ServiceDeliveryManager #ClientRelationsManager #CustomerCareManager #CustomerExperienceManager #CustomerSupportManager