Job Title: Security Services and Support Manager
Location: Ealing, London - Onsite
Working Pattern: Full Time - 35 hours per week
Remuneration: Competitive salary
Contract Details: Temporary, 6-month contract - possible extension
Responsibilities:
- Manage, lead, and develop a team of Security Team Leaders, Security Officers, Security controllers, and Reception Staff at our client's Corporate Head Office complex.
- Ensure all operational requirements and duty tasks are met and actioned.
- Review and continually audit service delivery to ensure adherence to SLAs, local security policies, procedures, and equipment.
- Manage resourcing within budget targets, including rostering, holiday, and training bookings to ensure sufficient site cover.
- Proactively manage staff sickness and absences, conducting return to work interviews and taking appropriate remedial action as required.
- Ensure all staff receive proper uniform and equipment, maintaining a high level of personal presentation and deportment at all times.
- Responsible for contract management activities, including SLA scoring, administration, work orders, and QA monitoring of outsourced services.
- Act as the primary point of contact for Democratic Services and the Property Services Event team, providing suitable security planning and resourcing for activities and events across the estate.
- Complete and maintain H&S risk assessments and method statements for all security activities and work areas.
- Build and maintain effective relationships with internal stakeholders, building users, 3rd party service providers, and external agencies.
- Provide support to the Head of Security, covering the duties of the Security Operations Manager during absences.
- Respond to security-related or emergency incidents on the corporate estate, providing the lead response when required.
- Provide on-call cover one week in three, leading and managing the response to any security, safety, or environmental emergencies.
- Follow and complete any reasonable management instructions within the allocated timeframes.
Requirements:
- Experience managing security staff within a public-facing environment.
- Experience in 3rd party contract supply management, including administration, SLA scoring, ordering, and QA monitoring.
- Strong customer service experience and stakeholder engagement skills.
- Proficiency in MS Office tools, including Outlook, Word, PowerPoint, and Explorer.
- Excellent time management and prioritisation skills.
- Ability to undertake dynamic risk assessments and make decisive decisions during incident responses.
- Effective interpersonal skills for engagement with staff, stakeholders, and senior management.
- Strong written and oral communication skills for reporting on operational and service issues.
- Experience leading security team responses to incidents and emergencies.
- Proactive problem-solving skills, identifying options for service improvements.
- Ability to work on-call and during unsocial hours, as required.
- Knowledge of Health and Safety legislation and practises applicable to the role.
- Hold or working towards relevant licences and qualifications, such as SIA Door Supervisor and Public Space Surveillance Licence.
Our client, a leading organisation, is seeking a Security Services and Support Manager to ensure the provision of a professional security service at their Corporate Head Office complex. If you have experience managing security staff, engaging with stakeholders, and ensuring operational excellence, we want to hear from you. This temporary role offers an exciting opportunity to make a significant impact on security operations during a six-month contract.
Apply now to join their team and help maintain a safe and secure environment for staff, visitors, and service users.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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