As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
As an Application Support Manager, you will play a crucial role in ensuring seamless application support across product domains.
Your primary focus will be on the planning, implementation and support of various applications, collaborating closely with end-user clients and ensuring high-quality service delivery.
Key Responsibilities
Lead the Application Support team, ensuring efficient resource allocation.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing
Posted by DivalentineCalver Recruitment Ltd • £44K/yr
An exciting new position is available for Maternity Cover for an experienced Housing Support Manager for this well established, independent charity based in Redhill.
Excellent salary, future prospects and great benefits inc a 35 hr.
Week, 5 weeks hols, free gym and discounted childcare.
The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.
The client is supporting individuals and families who have experienced domestic abuse and offers service users the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced.