Posted by Devonshire Hayes Recruitment Specialists Limited • £30K/yr to £33K/yr
You will be tasked with the following,
Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
Identify client requirements through telephone, Request Portal, and e-mail communications.
Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
Benefits
25 Days holidays Bank holidays, plus access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experiences, Car Leasing and Breakdown Cover.
Working onsite with one of their global clients, you will provide support to roughly 80 end users working both remotely and hotdesking in the office.
If you are experienced in both 1st and 2nd line support and are looking for a role that will provide autonomy allowing you to really take ownership of your work, this could be the perfect role for you.
A brilliant opportunity for an IT Support professional to join a company who are experiencing rapid growth.
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.