We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately. In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks. You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
Key Responsibilities:
- Manage daily helpdesk calls and emails, escalating issues to Lead Contract Support and Contract Manager when necessary
- Chase suppliers for service records and upload to Concerto
- Anticipate and deliver internal and external customer needs while building effective relationships
- Ensure all helpdesk enquiries are responded to in line with SLAs, and close work orders in a timely manner
- Provide excellent customer service by managing expectations and facilitating communication between the team and clients
- Liaise with clients on a variety of matters, attending to their needs and maintaining strong working relationships
- Maintain procedures such as logging/tracking hazards and updating the Site Induction pack
- Compile, log, and submit timesheets and expenses; maintain team attendance planner
- Liaise with subcontractors, book planned and reactive maintenance, and obtain quotations for extra works
- Raise purchase orders, process supplier invoices, and resolve queries
- Manage the customer's access control system, including issuing and auditing access cards
- Oversee cleaning provider performance and conduct monthly cleaning audits
Skills & Experience Required:
- Strong organisational skills and the ability to manage multiple tasks efficiently
- Excellent communication skills and customer service mindset
- Proficiency in MS Office and experience with systems
This role will be hybrid with at least 1 day working from home.
If you're a proactive problem-solver with excellent organisational skills, we'd love to hear from you. Apply today!