Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders, deliveries, payments and product information.
Are you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated?
Key Responsibilities of the Customer Support Advisor
Responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively.
As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.
Our client is seeking customer focused individuals to join their contact centre asap on a full time temporary basis for approximately 3 months with the potential for perm employment.
This is a full time office based role working Monday to Friday.
The Contact Centre Advisors will be the first point of contact for all of their customers and will provide a full support service to them.The ideal candidates will have great customer service skills and will thrive working in a busy and demanding environment and will have the ability to turn a problem into a solution.
We have an ongoing requirement for temporary Contact Centre Advisors to join this professional organisation.
The Contact Centre Advisors will work as part of a large team with a modern office environment.
Posted by Source4 Personnel Solutions • £26K/yr to £27K/yr
General
Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team.
Due to busy work loads the client is looking for someone to start asap and will be on a temp to perm basis
Job Overview
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.