Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.
This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.
Benefits include 25 days holiday + bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more
Customer Service responsibilities will include:
- Assist customers with varying and sometimes complex situations
- Book routine or emergency repairs from diary management system
- Handle initial customer complaints and forward to relevant person/department
Customer Service skills and experience:
- Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience
- Calls can be complex and difficult so you will need to be resilient
- You must have good computer literacy. They use multiple systems which you will be using while talking to their customers
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
- The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.