Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.
Our client is within the logistics and construction industry looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
You have a great opportunity to gain additional bonuses whilst dealing with the inbound sales which is a real salary booster!
This is a fast-paced role where attention to details and coordination skills will be required alongside enjoying dealing with customers and building rapport.
With over 300 active clients, we're proud to work with a diverse portfolio spanning multiple industry sectors, from education and not-for-profit to SMEs and blue-chip companies.
We're a small yet mighty team that collectively generated a turnover in excess of £6.5m in 2023.
We're Point 13, a recruitment advertising and social media marketing agency that has proudly delivered a client-first service since 2006.