Tameside Council are looking for a Children's Referral Officer to working within a busy children's placement team and assisting the placement officers with the daily operational work.
General
We have a fantastic opportunity for a Children's Referral Officer at Tameside Council.
This is a full-time temporary role for the next 6 months, with the possibility of extension.
We are seeking a dedicated Allocations Officer to join our team and play a crucial role in delivering strategic improvements and managing essential services.
Are you a proactive and detail-oriented professional ready to make a meaningful impact?
Key Responsibilities
Contribute to strategic service improvements and corporate priorities.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
We are currently seeking an Administrator to join our client, an esteemed organisation within the police industry.
As a Customer Service Support Officer, you will be the first point of contact for all communication methods into our client's organisation, including telephone, letter, email, and social media contacts.
This is a temporary role with a competitive hourly rate of £12.21.