As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
To assist the Head of Transport Strategy, the Transport Strategy & Policy Manager, Major Project Manager and the Modelling & Data Manager, hereafter referred to as the service managers, in preparing and implementing the Joint Local Transport Plan and associated transport related strategies for the West of England region.
General
This is initially a 3 month contract which may be extended for the right applicant
Our client is a large local government organisation and looking for an experienced Transport Planner to join their team.
My client is seeking an experienced Service Deployment Program Manager with proven leadership experience and strong technical abilities to lead and manage the deployment of the company's platform in on-premises environments.
Spencer Clarke Group are seeking a Service Support Manager for a Local Authority Client based in East London.
In this role, you will lead the administration and quality assurance efforts within the Domestic Abuse Intervention Service, driving compliance with the Domestic Abuse Act 2021 and enhancing the effectiveness of Hackney's Violence Against Women and Girls strategy.
About the role
You will be tasked with delivering key strategic objectives:.