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KEY ACCOUNT ADMINISTRATOR EMEA - Maternity Cover The Opportunity We are looking for a dynamic and creative Key Accounts Coordinator to cover maternity leave in our London based Key Accounts EMEA team. The post holder will take overall responsibility for the coordination of Tier 2 International FM Accounts under the direction of the Key Account Director. Responsibilities will include organizing and diarizing Account Governance meetings, tracking Client needs, chasing and resolving, preparing reporting for both internal and external Clients, coordination of mobilizations across EMEA and action tracking. The post holder will be the first port of call for account escalations and queries providing a consistency of approach for all Accounts and managing the Key Account mailbox The Package £34k-£37k basic (pro rata) Hybrid Role with London Office and home-based working 35 days holiday per year (including bank holidays) 6 month Maternity Cover The Company We are a national provider of Facilities Management Services, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more. With a revenue of 2.6 billion euros and 90,000 employees, who dedicate themselves to supporting the safety, well-being, and comfort of millions of people, we are one of the market leaders in professional service in Europe. The Role of the Key Account Coordinator Support the Key Account Director and Key Account Managers Managing the various Account Diaries for Monthly/quarterly/Annual meetings ensuring all are prepared and notified in advance Be Gate keeper/first line on Account queries and disseminate appropriately Be Gatekeeper on escalations and disseminate appropriately Ownership of essential account information database (SOWs / Terminations / Award / Contracts end dates etc) Managing company data on Client platform (Jaggaer) updating when necessary and managing users Supporting mobilisations with tracking tools mobilisation actions and other administrative support Organising, coordinating Contract Manager review meetings Ensuring Contract Manager Review reports are updated with accurate information (involves liaison with countries) Ensure Commercial Master Plan is updated at least weekly - the Account 'bible' Track contracts - (contract start and end dates in particular) Ensure BD Coordinator is kept up to date with wins/losses Completion of QBR presentations on PowerPoint in liaison with countries. Compiling account QBR Templates and coordinating submission Completion of Annual Review presentations in liaison with countries The Person Essential Requirements: Intermediate ability with Microsoft packages particularly PPT and excel Strong proof reading skills Strong organisational skills Able to work autonomously, a self starter Desirable Experience of multi media applications and use Creativity Additional languages always a bonus! Personal: Able to work from Shadwell office Can do attitude Positivity under pressure Persistence Humour Why Work for Us Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources. Equal Opportunities Employer who promotes diversity. Innovative Approach to the Employee Journey A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
Account Manager- London/Hybrid- 18 Months- £150-£170 Daily A global SaaS company are looking for experienced Account Manager to join their team on an initial 18 month assignment. Responsibilities: Develop proficiency and knowledge of products and solutions. Work in partnership to activate customer subscriptions and increase & accelerate adoption of other products. Hand-holding customers from the start of their journey through to hand-off to Professional Services. Participate in cross departmental projects to develop our approach to customer activation and retention. Skills/ Experience: Ability to build urgency in customers to activate and use their subscriptions. Effectively manage relationships with multiple external partners and internal sales teams. Proactively plan your time and act with speed to maximise performance. Ability and desire to learn while staying up to date with the appropriate software solutions. Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. Experience delivering software-based product onboarding or training. Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously. Customer Obsession - focused on deeply understanding our customers' pain points in order to deliver the most appropriate solution that meets our customers' needs. Stronger Together - works to identify and build relationships with all relevant internal and external stakeholders to deliver results. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.