KEY ACCOUNT ADMINISTRATOR EMEA - Maternity Cover
The Opportunity
We are looking for a dynamic and creative Key Accounts Coordinator to cover maternity leave in our London based Key Accounts EMEA team. The post holder will take overall responsibility for the coordination of Tier 2 International FM Accounts under the direction of the Key Account Director. Responsibilities will include organizing and diarizing Account Governance meetings, tracking Client needs, chasing and resolving, preparing reporting for both internal and external Clients, coordination of mobilizations across EMEA and action tracking. The post holder will be the first port of call for account escalations and queries providing a consistency of approach for all Accounts and managing the Key Account mailbox
The Package
- £34k-£37k basic (pro rata)
- Hybrid Role with London Office and home-based working
- 35 days holiday per year (including bank holidays)
- 6 month Maternity Cover
The Company
We are a national provider of Facilities Management Services, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more. With a revenue of 2.6 billion euros and 90,000 employees, who dedicate themselves to supporting the safety, well-being, and comfort of millions of people, we are one of the market leaders in professional service in Europe.
The Role of the Key Account Coordinator
- Support the Key Account Director and Key Account Managers
- Managing the various Account Diaries for Monthly/quarterly/Annual meetings ensuring all are prepared and notified in advance
- Be Gate keeper/first line on Account queries and disseminate appropriately
- Be Gatekeeper on escalations and disseminate appropriately
- Ownership of essential account information database (SOWs / Terminations / Award / Contracts end dates etc)
- Managing company data on Client platform (Jaggaer) updating when necessary and managing users
- Supporting mobilisations with tracking tools mobilisation actions and other administrative support
- Organising, coordinating Contract Manager review meetings
- Ensuring Contract Manager Review reports are updated with accurate information (involves liaison with countries)
- Ensure Commercial Master Plan is updated at least weekly - the Account 'bible'
- Track contracts - (contract start and end dates in particular)
- Ensure BD Coordinator is kept up to date with wins/losses
- Completion of QBR presentations on PowerPoint in liaison with countries.
- Compiling account QBR Templates and coordinating submission
- Completion of Annual Review presentations in liaison with countries
The Person
Essential Requirements:
- Intermediate ability with Microsoft packages particularly PPT and excel
- Strong proof reading skills
- Strong organisational skills
- Able to work autonomously, a self starter
Desirable
- Experience of multi media applications and use
- Creativity
- Additional languages always a bonus!
Personal:
- Able to work from Shadwell office
- Can do attitude
- Positivity under pressure
- Persistence
- Humour
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business