AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK.
Are you passionate about providing exceptional customer service
Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
Do you like to unpick complex queries and translate this using customer friendly language?
Do you have a keen eye for detail and enjoy a varied workload?
Are you passionate about providing exceptional customer service to customers, both internally and externally and putting them at the heart of everything you do?