Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
IT is at the centre of what we do.This is retail IT for the real world, you're so close to your customers in all ways in store, online and internally.You can get involved with all the different areas of our business, working on projects that make a real difference from our hugely successful Boots App to our world-class warehousing system.We place so much value on our IT team if you want to build a career that will keep developing with your skills, there's no better place to do it.Who we are International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
We leverage emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance operational effectiveness for team members.
Partnering with some of the finest tech providers and utilising a cutting-edge tech stack, we support two of the UK's most trusted and established brands - Boots and No7 in personalising their customer interactions.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
To drive the performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems.
To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
An exceptional opportunity is available right now for a natural leader to take the reins of a talented and high-achieving team and guide them to successfully discover even greater potential.
A chance for a true leader to shine!
If you're a results-orientated insurance broking professional with proven management expertise, then this is an unmissable chance for you to create something truly rewarding.