Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
The core focus is to undertake administrative duties to include accurate processing of member records and financial records to ensure data quality is maintained.
JOB ROLE PURPOSE
To support the provision of a cost effective, customer focussed Pension Service.