Key tasks and responsibilities - post specific
Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon completion of service delivery. To develop and maintain good working relationships with tenants, leaseholders, residents and service users to actively promote the provision of high quality services.
Maintaining an effective and efficient data filing and management information system including inputting and retrieving statistical information, programmes of works, spreadsheets, etc.
Liaise with Suppliers and Sub-contractors to order, store and issue materials in accordance with the relevant processes.
Processing of orders and invoices on behalf of the Authority in accordance with the relevant procedures.
RQ1346590