This is an excellent opportunity for a German-speaking individual passionate about customer service to join a leading industrial and manufacturing firm. The successful candidate will work within a vibrant Customer Service department, offering first-class support to our German-speaking customers. Client Details This company is a well-established organisation within the industrial and manufacturing sector. They are a large-scale enterprise, operating from their brand new head office based in Liverpool. They pride themselves in maintaining a high standard of quality and service in all their operations. Description Providing excellent customer service to German-speaking customers via phone, email, and live chat. Handling customer inquiries, complaints, and feedback professionally and effectively. Processing orders, forms, and requests promptly. Working closely with other departments to ensure customer satisfaction. Maintaining a comprehensive knowledge of the company's products and services. Adhering to company policies and procedures at all times. Participating in team meetings and training sessions. Contributing to team effort by accomplishing related results as needed. Profile A successful Trainee: Customer Service Specialist - German Speaking should have: Proficiency in German language (both written and spoken). Excellent communication and interpersonal skills. Proficiency in using computers and relevant software applications. Strong problem-solving skills and the ability to handle challenging situations. A proactive approach and a strong desire to provide outstanding customer service. Job Offer A competitive annual salary from £35,000-£38,000! A collaborative and supportive work environment. A comprehensive training program to aid in your professional development. A generous holiday leave package.