Looking for a German Speaking Customer Support representative to join our industrious team in Bromborough, who will excel in providing high-quality assistance and solutions to our customers.
Client Details
Our client is a prominent industrial manufacturing company, boasting a team of over 1000 dedicated professionals. They specialise in creating innovative products, always striving for excellence and sustainability in their field.
Description
- Manage incoming calls and customer service inquiries from German customer base.
- Identify and assess customer's needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Order processing management.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Profile
A successful German Speaking Customer Support representative should have:
- Excellent written and verbal communication skills in German and English.
- Proven customer service experience in an Industrial / Manufacturing setting.
- A strong understanding of customer service software, databases, and tools.
- A positive attitude and the ability to handle pressure in a fast-paced environment.
- A dedication to continuous improvement and customer satisfaction.
Job Offer
- Excellent holiday leave package.
- Opportunity to be part of a forward-thinking company culture.
- Unique chance to work in the bustling industrial manufacturing industry.