As a Junior Category Department Support Specialist, you will play a crucial role in assisting the Category Department during a transition to new systems.
Your primary responsibility will be to provide administrative support and assist in leveraging data effectively within the department.
This is a large-scale retail organisation based in Chessington.
This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them.
Overview
Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks.
We are working with a growing Managed Service Provider who are looking for a Junior Support Engineer to support their growing user base.
The Junior Support Engineer will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also progress up the ladder within the organisation.
Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.
We're looking for a motivated and skilled Junior IT Support Technician to join our client, based in Herford.
With at least 6 months experience within an IT Support role, you will be responsible for providing IT Support (windows desktop & server environment, MS Office, networking, IT peripherals) for a small but expanding team.
Are you passionate about technology and eager to kickstart your career in IT support?
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.