As a Junior Category Department Support Specialist, you will play a crucial role in assisting the Category Department during a transition to new systems. Your primary responsibility will be to provide administrative support and assist in leveraging data effectively within the department.
Client Details
This is a large-scale retail organisation based in Chessington. They are a well-established player within the industry, boasting a team of over 1000 dedicated employees. The company prides itself on its commitment to customer service and its innovative approach to retail strategies.
Description
The key responsibilities of the Junior Category Support Specialist:
Product Data Entry and Usage Support
- Perform data entry tasks accurately and efficiently into new systems or databases.
- Entering new product information into the system, including descriptions, pricing, SKU numbers, and categorisation.
- Updating existing product details such as specifications and pricing in the database or inventory management system.
- Identifying and correcting any discrepancies or errors in product data entries to ensure data integrity.
- Removing outdated or redundant information from databases to maintain cleanliness of records.
Data Management
- Assist in cleaning up existing data sets to ensure data integrity during system transition.
- Help generate basic reports based on data provided by the Category Department.
- Collaborate with team members to understand data requirements and assist in fulfilling data requests.
- Participate in training sessions related to new systems and contribute to knowledge sharing within the team.
Cross-functional Collaboration
- Work closely with other departments or teams involved in the system transition process to facilitate information exchange.
- Collaborate with IT support teams or system administrators to troubleshoot basic technical issues related to new systems.
- Support ad hoc data requests, provide actionable insights, and offer recommendations to stakeholders.
- Build strong relationships with stakeholders, foster effective communication, and establish trust for productive collaborations.
Continuous Improvement
- Suggest process improvements or efficiencies in administrative tasks or data handling processes.
- Proactively seek opportunities to enhance data quality, accuracy, and usability within the Category Department.
Industry Knowledge and Documentation
- Stay up to date with industry best practices, emerging technologies, and data analysis techniques.
- Contribute to the documentation and maintenance of standard operating procedures (SOPs) for reporting and analysis processes**.**
Profile
The successful Junior Category Support Specialist will be:
Knowledge
- Basic Knowledge of data analysis and reporting tools (e.g., Excel, Power BI).
- Experience or familiarity with SAP software or other enterprise resource planning (ERP) systems.
- Knowledge of document management and filing systems.
- Basic knowledge of customer service principles to assist internal stakeholders effectively.
- Knowledge of key business metrics, KPIs, and performance measurement frameworks.
Skills
- Strong organizational skills to manage tasks efficiently.
- Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
- Excellent communication skills, both written and verbal.
- Attention to detail for accurate data entry and record-keeping.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Problem-solving skills to troubleshoot issues independently.
- Collaborative mindset to work effectively with cross-functional teams.
Experience
- Previous experience in an administrative role (internships or relevant projects may be considered).
- Prior experience in data analysis or reporting is advantageous but not required.
- Experience working with databases or willingness to learn.
- Exposure to supporting projects or teams through transitions is a plus.
- Internships or coursework related to business administration or relevant field may be beneficial.
Job Offer
To find out what is on offer to the successful Junior Category Support Specialist please apply!!