As a Junior Developer you will play an important role in our company assisting clients and working with our senior developers to resolve issues and help develop our cloud-based software.
This dynamic role offers a great opportunity to work on both development and support aspects.
You will play a vital part working with our senior team in helping us to improve our products and services.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.
If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you.
Responsibilities
To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
We are looking for an apprentice to join us as a Junior Helpdesk engineer in a role providing great opportunity to begin a career in the IT sector.
General
Our previous apprentice has been promoted within the company after completing their apprenticeship, allowing this opportunity for our future apprentice to complete the Azure / Microsoft 365 apprenticeship while working in a fast paced helpdesk environment.
Employer description
AIS Technology provides IT Managed services to customers between 5 100 employees in the UK, specialising in clients utilising the Microsoft 365 suite for email and collaboration.
To conduct quality assurance and improvement activities in line with the IQA Strategy and awarding body requirements throughout the learner journey, from on-boarding activities to Gateway.
Produce sampling plans based on risk and in line with the IQA strategy
Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.
The DMD division is broken down into three parts, Input, Document Despatch and Banking.
Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.
This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis.
This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available.
We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director".
Provide first and second-line support for IT inquiries and technical issues.
General
Troubleshoot, triage, and resolve complex system problems.
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.