Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
General
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are working for a manufacturing business based in Knaresborough that is looking for an enthusiastic and organised Customer Service Administration to join their fun and friendly team.
Responsibilities
Responding to customer enquires via phone, email and social media.
Process sales orders/quotes and updating the CRM Database.
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us.
Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview