Your new role
Hays are proud to be working with a nationwide company who are looking to recruit a temporary Hire Co-ordinator.
Commercial
Carry out structured business development, including "cold calling" within the area designated, in order to achieve order targets.
Respond to customer enquiries to generate orders.
Promote and achieve commercial visit targets to be undertaken by the Hire Centre Manager/Business Development Manager.
Achieve hire orders and other KPI targets.
Prepare quotations and drawings against customer requirements.
Complete customer care programme to ensure maximum satisfaction, continuity of business and maximise referral opportunities.
Effectively use internal systems (e.g. SAP and Goldmine) to ensure customer information is kept up to date and systems are aligned.
Administration
Record movement of the Hire Fleet assets into and out of the Hire Centre, including maintaining stock availability records, special drawings files and unit movement register.
Where appropriate, and in the Manager's absence, this could include liaising with employed and sub-workers. Contract trade, completing the pre-delivery inspection and liaising with hauliers.Provide appropriate statistical information on a weekly/monthly basis as required.
Expedition of monies owed, in line with company guidelines and procedures.
General administration i.e. stationary, literature.
Quality Standards and Service
Ensure that all laid down quality systems e.g. ISO 9001 is adhered to.
To work within the principles as laid out in the Divisional Customer Charter.
Health and Safety
Ensure compliance with all legislation, codes of practice, industry guidelines and/or Company procedure/Policies relating to Health and Safety.
Other
Assume responsibility, where necessary, in the absence of the Manager for the day to day smooth running of the Hire Centre.
In addition to the above, employees are required to carry out any reasonable request to perform other duties as may be required within the scope of the job role.
What you'll need to succeed
To be successful in this role you will need planning and organisational, customer-focused, negotiating and influencing, target-driven, strong administrative experience gained in a customer service environment,- good level of numeracy/literacy and IT literature.
What you'll get in return
Hours of WorkMonday to Friday 08.30 - 16:45 (1 hour for lunch) 36.25 hours.
Additional HoursA reasonable amount of additional hours may be required to meet the workload and demands of the Department, an account of which has been taken in the salary.
Prospects and opportunities exist for advancement and promotion, dependent upon normal staff movements, geographical mobility and on the capabilities of the individual post holder.
We encourage Learning & Development both 'in-house' and external to meet the needs of the individual and the department, in-line with the Divisional Learning & Development Plans.Our commitment:We will welcome, support and develop all new employees to enable them to achieve their full potential. Learning and Development activities will be aligned with strategy and drive our desired values, behaviours and competencies. We will work in partnership with all areas of the business to identify, develop and evaluate appropriate learning and development interventions. We will be prepared for change and ensure all employees are equipped to perform their role effectively and safely. We will assess and establish individual development needs and formulate clear plans to maximise performance in current and future roles.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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