Posted by Stratospherec Limited • £45K/yr to £48K/yr
Technical Author - Top Global Media Systems company - Lancing, West Sussex
My client is a digital media company who are recruiting for an experienced Technical Author to join their team in West Sussex.
This role is mostly working onsite at their Sussex offices and will require you to be able to drive to their office as they do not have easy public transport access.
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
Job Description
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.
With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.
With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services.
Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments.
We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers.
Reed Specialist Recruitment are proud to be representing one of the UK's leading Financial Advice networks, who are looking for a new Paraplanner to join their team in Horsham.
Remote work is also available, with occasional visits to the Horsham office.
Main Duties and Responsibilities
To promote and always work towards our policy of delivery of Client Best Interest outcomes.