Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Business function
The SIP (Share Incentive Plan) ops team forms part of the wider Employee Services team and is made up of over 20 staff based across Worthing, Chennai and Bengaluru. The roles are primarily flexible but as there is always a presence in the office the expectation is that this role is office based.
As SIP Senior Administrator you are responsible for developing your own knowledge of the system, processes and product and using that knowledge to support with the smooth running of the team. This role will have a specific focus on enabling the move of work between locations and implementing operational efficiencies. During a critical period of change, this role requires strong interpersonal skills, empathy and the ability to support others
Role Summary
The Technical Specialist is a core member of the team and as such is expected to embody EQ's values and role model behaviours using your skills and knowledge you will work very closely with the Technical Specialists, team leaders and team manager to deliver great service.
Key Responsibilities will include
- Using your expertise to support the wider team
- Building knowledge of the system, product and processes
- Identifying gaps in our offering against system requirements
- Solution design
- Creating procedures and processes
- Keeping the skills matrix up-to-date and overseeing training
- Mentoring/coaching as appropriate
- Troubleshooting for issues identified by wider ops team and business
- Oversight of change items into the team
- Ensuring that procedures are up-to-date
- Maintaining policy adherence across the team through education and walking-the-work
- Supporting the roll out of new clients and new development
- Promote and deliver continuous improvement throughout the team
- Deliver MI as needed
- Checking outputs/share moves/payments
Skills and experience:
- Awareness of policies and their practical applications
- Stakeholder management
- Experience of working cross-locations and moving work
- Experience of implementing change at pace
- Empathy and understanding
- Self motivation
- Ability to motivate and engage others
- Organisational skills
- Willingness to adapt to change
- Willingness to gain knowledge of the product and SIP Operating system
- Personal time management
- Risk awareness/identification and mitigation
- Ability to work under pressure
What We Offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
Learning & Development - Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks