International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence PartnerRecruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Focussing on growth employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.
To identify, and develop strategic relationships with regional/key employer partners and organisations, and establish and grow a pipeline of sustainable employment opportunities within the region.
Working in a collaborative manner with both external partners and internal colleagues to minimise duplication of effort, and ensure personal, team and business targets/objectives are met.
Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
Do you want a pivotal role in a friendly and supportive team and be treated and respected as an individual whose contribution to the growth of our organisation is welcomed and valued?
Are you motivated by making strong connections, closing deals and winning new business?