Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Join a leading distributor of textiles as a Customer Service superstar in Fareham!
You'll liaise with the warehouse, procurement team, and couriers to ensure smooth order fulfillment, keeping clients updated throughout.
This role involves managing the entire process, from handling customer enquiries to processing orders, advising on textile options and offering alternatives when needed.
Our client is within the logistics and construction industry looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
You have a great opportunity to gain additional bonuses whilst dealing with the inbound sales which is a real salary booster!
This is a fast-paced role where attention to details and coordination skills will be required alongside enjoying dealing with customers and building rapport.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.