Are you looking for a new and exciting Contact Centre opportunity?
We're looking for dedicated Customer Service Officers to join Fleet My New Car at Northumbria Manufacturing Hub based in Northumberland.
You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector organisations.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns.
If you said yes to these questions then this challenging yet rewarding role is for you.
Would you like to make a difference to someone's life
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Monitoring the consumer customer service inbox and answering emails to customers from our consumer website.
Answering the telephone take telephone orders by processing the order on Shopify and taking card payments.
Review of the sales orders which can be shipped on our ERP system and tag these orders on the shipping system so that the warehouse can ship to customers approximately 3 times per day.