Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Join our dynamic team as a Customer Service Representative!
Responsibilities:
- Liaise with customers, consumers, and our Sales team via phone and email to ensure their needs are met promptly and professionally.
- Take action on calls and emails related to stock returns, order errors, and product faults, collaborating with customers, sales, and the warehouse team as needed.
- Process returned goods efficiently on the SAP system and ensure proper actions are taken, such as writing off credits for faulty goods or raising replacement orders under the Hardy warranty.
- Update the After Sales database, spare part catalogue data, and online exploded views.
- Work closely with the Customer Service & Marketing team to maintain and enhance our UK showroom.
- Utilise your 1-2 years of similar customer service experience to provide exceptional support.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience with SAP is desirable.
- Valid driver's licence.
Why choose us?
- Learning, development, and career opportunities.
- On top of that, we have a great flexible team-working environment.
- Highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.