Are you an experienced Customer Service Administrator?
Join our client's dynamic Global team located in the heart of Newcastle City Centre as a Customer Service Administrator. They are a forward-thinking company that values customer service excellence and offers exceptional career development opportunities.
The Customer Service Administrator will support US-based clients, requiring commitment to US business hours. (Flexible working policy: 13:30 - 22:30 core hours)
Key Responsibilities for the Customer Service Administrator:
- Provide top-tier customer support to US customers, ensuring their inquiries are resolved efficiently and professionally.
- Utilise Sage software to manage customer accounts and transactions, ensuring accuracy and compliance.
- Use Salesforce CRM to document and track customer interactions, manage service requests, and ensure timely follow-ups.
- Handle a variety of customer service tasks, including phone, email, and chat support, addressing both issues and general inquiries.
- Collaborate with internal teams to escalate and resolve complex issues.
Qualifications:
- Proven experience in a customer service role.
- Understanding of Sage software and Salesforce CRM.
- Excellent communication and interpersonal skills with a strong customer-focused attitude.
- Ability to work independently and within a team environment.
- Strong problem-solving skills and attention to detail.
Career Development:
The client offers a structured career path with opportunities for growth and advancement. Their team members are encouraged to pursue further training and certifications to enhance skill sets and achieve professional goals.
Why Join our Client?
- Competitive salary and benefits package.
- Opportunity to work in a vibrant city centre location.
- Comprehensive training and support to help you succeed in your role.
- A positive, collaborative work environment where your contributions are valued.
If you have a passion for delivering exceptional customer service and are looking for a role with great career development potential, we would love to hear from you! Apply today to join our client's team as a Customer Service Administrator.