Inbound Financial Customer Service Advisor - temp to perm (site based)
Do you have Customer Service experience and looking for a new challenge?
We are looking for applicants from a wide range of industries to join our clients team, have you previously worked in Hospitality/Retail/Financial or Customer Service and looking for a new role.
Posted by Page Personnel Secretarial & Business Support • £18K/yr to £22K/yr
A Customer Service Advisor is required to join our FMCG team, responsible for day to day running of transactional activity managing the customer service and order processing across the bust department.
The company is well-established, boasting a strong reputation for quality products and exceptional customer service.
The business is a leading player in the FMCG industry, employing over 100,000 staff across multiple sites.
Being available to respond to client and colleague requests for assistance, guiding them with process, experience and system queries
Manage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required
Assist end-users by directing them to available supporting material or information to improve their experience and ability to self-serve in the future