A Customer Service Advisor is required to join our FMCG team, responsible for day to day running of transactional activity managing the customer service and order processing across the bust department.
Client Details
The business is a leading player in the FMCG industry, employing over 100,000 staff across multiple sites. The company is well-established, boasting a strong reputation for quality products and exceptional customer service. Located in Liverpool, the business is renowned for its commitment to employee development and growth.
Description
- Managing customers orders to ensure fulfilment.
- Promptly and efficiently resolving ant queries or complaints.
- Analysing key trends to impact long term solutions.
- Communicating and coordinating with internal departments.
- Providing feedback on the efficiency of the customer service process.
- Delivering expectational and professional levels of customer service.
- Ensuring process guidelines are adhered too.
Profile
A successful Customer Service Advisor should have:
- Excellent communication skills; confident on Word, Excel and Outlook.
- A customer-oriented approach.
- Strong problem-solving skills.
- The ability to work under pressure in a fast paced environment.
- Strong team ethic.
- Ability to multitask and work in an organised manner.
Job Offer
- A culture that fosters learning and development
- Generous holiday leave.
- A chance to work in a rewarding and challenging environment within the FMCG industry.