We are looking to recruit a Customer Service Advisor.
The role is paying £14.57 per hour umbrella.
You will be required to work 35 hours per week.
Job details -
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills, payments and account details. ?
- Set up and manage Direct debits, payment plans and other payment options
- Assist with Council tax related issues such as arrears, disputes and exemptions
- Ensure compliance with council policies, procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Requirements -
- Experience of answering enquiries relating to CTAX billing and recovery.
- Experience of using Revenue systems such as NEC Northgate.